You
may return products purchased directly from Shuffle Tech for a
full-refund (excluding shipping and handling costs) for any reason
within 30 days. The Product must be returned in original packaging and
in good condition.
Shuffle Tech International, LLC (“Shuffle Tech”) warrants its products against defects in material or workmanship as follows:
1.
For a period of one (1) year from the date of purchase, if the product
is determined to be defective, Shuffle Tech will, at its option, either
(a) repair your product with new or refurbished parts, or (b) replace
it with new or refurbished product.
2.
To obtain warranty service, you must request a Return Merchandise
Authorization (“RMA”) from Shuffle Tech and deliver the merchandise
freight prepaid to Shuffle Tech at the address designated on the RMA.
Merchandise must be packaged in the original packaging or in other
packaging adequate to avoid damage in shipment. Shuffle Tech reserves
the right to demand original proof of purchase when the product cannot
be verified by Shuffle Tech as purchased within one year prior to the
RMA request. Repaired machines will be returned freight prepaid to
customers within the continental United States.
Shuffle
Tech’s warranty does not cover cosmetic damage or damage due to acts of
God, accident, misuse, power surge, abuse, negligence, commercial use,
modification of, or to any part of, the product. This warranty does not
cover damage due to improper operation or maintenance, connection to
improper voltage supply, or attempted repair by anyone other than a
facility authorized by Shuffle Tech to service the product.
This warranty is invalid if the factory-applied serial number has been altered or removed from the product.
If
the warranty for a Shuffle Tech product has expired or the product is
damaged and not covered by warranty, repair services can be offered.
Given a description of the problem and/or a photograph of the damage,
Shuffle Tech will provide a quote for repairs, and, if accepted by the
customer, an RMA for shipment of the product back to Shuffle Tech.